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About the job
We are looking for a seasoned Senior Customer Resident Engineer to join our Compliance team, based in Skellefteå, while being located in Regensburg or Ingolstadt, Germany. Reporting to the Warranty Manager, you'll be the primary technical liaison between Northvolt (especially Skellefteå) and our customers, overseeing and analyzing customer complaints. Your expertise will be pivotal in shaping our approach to field failures and complaints, making a significant impact on our sustainable future.
In this pivotal role, you will be at the forefront of ensuring and elevating product quality, attending to customer needs, and providing unwavering support to our diverse automotive projects. You'll take the lead in managing customer inquiries and overseeing the intricate customer complaint process, all while collaborating with international production facilities. Your talent for meticulous problem-solving, persuasive communication, and sharp analytical thinking will be instrumental in shaping our quality management practices and making a substantial impact on the success of our automotive projects. If you're driven by excellence, quality, and a commitment to innovation, this opportunity is tailored for you.
Key responsibilities include but are not limited to:
About you
We are seeking an exceptional candidate for the role of Senior Customer Resident Engineer, a professional with a wealth of experience in quality management and a proven track record in resolving field failure issues. Proficiency in German (Deutsch) is a non-negotiable requirement, and the ability to communicate fluently in this language will open doors to enhanced collaboration and success.
Northvolt is an equal opportunity employer. We're a diverse group of individuals, united by a common mission, who recognise that while our actions as individuals have a role to play in driving Northvolt towards its goals, we always seek to move forward as a team. We offer you an open and welcoming atmosphere where we win as a team – and fail as a team. Northvolt is growing at the speed of light and we are a strong believer in internal career development. For us it’s important to look at your skills and potential, please refrain form including your picture and age with your application to help us with this.
Apply with CV in English or your complete LinkedIn profile.
Full time employment, fixed salary. Planned starting date is asap.
We believe that you have :
Bonus points for:
Northvolt makes green batteries for a blue planet. Affordable cells and high-quality battery systems. All manufactured with a record-low carbon footprint. Purposely built to provide Europe with the opportunity to switch to renewable energy – efficiently and entirely.
To accomplish this, we do things differently. We design, manufacture, and recycle everything under one roof. We even build our own factories. All this is incredibly challenging and requires us to think in unconventional ways. We’re constantly experimenting, learning and adapting to make batteries so great – they will one day make oil history.
Northvolt is growing fast. We’re staffing our international office in Stockholm, our R&D facility, Northvolt Labs, in Västerås, as well as our Gdansk facility for production of battery systems. We're also hiring for our gigafactory Northvolt Ett in Skellefteå, Sweden. We want to work with smart individuals from all disciplines. Strong individuals that truly want to make a positive impact on the future. Those of us already on board share a passion for our mission. We’re prepared to work hard in pursuit of excellence. We enjoy the ride and our main drive is to make a difference for real. As a team, we’re dedicated to thinking new, working hard and having fun.
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