Director of Commercial Excellence

More than one third of the food produced in the world is wasted. And that has a massive impact on the health of our planet, with 10% of greenhouse gas emissions coming from food waste.

At Too Good To Go, we have an ambitious goal: To inspire and empower everyone to fight food waste together. We are the world's #1 app for fighting food waste and we work with thousands of restaurants and food retailers to make their surplus food available to local consumers. The magic of Too Good To Go has expanded rapidly across Europe, the US, and Canada, with over 300 million meals saved across our 19 countries to date. We’re proud of what we’ve achieved so far, but there is still much more to do, and that’s where you come in.

Your mission

As the Director of Commercial Excellence your role is to enable the Operations teams across our 19 markets to deliver on our company strategy and growth objectives. Leading a team of Commercial Excellence managers, your priority is to increase the productivity of the commercial teams in our markets over time, introducing scalable sales approaches that are suitable for the segment and market requirements. You will also ensure that we maintain and grow an attractive workplace for sales talent to be motivated and  perform at their best.

Key Areas of Responsibility

• Act as a vital member of the CCO’s leadership team, providing thought leadership to management to help unlock our full growth potential across our 19 markets and full product portfolio (including the Too Good To Go Marketplace, Parcels and end-to-end Platform) by identifying strategic opportunities and areas to drive efficiency
• Analysing the business to develop long term perspectives on the best ways of operating in markets, and where we have opportunities to improve
• Defining the roadmap of commercial excellence projects (including scope, metrics, processes, and governance) to enhance our way of operating and increase productivity
• Owning the Too Good To Go commercial frameworks (such as partner segmentation and tiering models, bonus programs, commercial KPIs, processes, and ways of working)
• Developing business cases and analyses to underpin recommendations
• Leading the team to carry through projects with stakeholder buy-in and cross-functional collaboration, and working closely with the Commercial Enablement team in upskilling and change management of country teams
• Measuring and reporting on the impact of Commercial Excellence projects, reporting to senior management, providing input to the steering committee, and being an active voice in decision making
• Developing and implementing strategies to improve partner engagement, satisfaction, and retention, in collaboration with Product, Marketing and Operations
• Being a thought leader, challenging and inspiring the Commercial Excellence team to deliver long term sustainable solutions, and acting at speed when needed
• Attracting and developing a team of strong problem solvers and project managers, and ensuring the professional development of each team member
• Managing team resources effectively to focus on the most value adding activities
• Fostering a culture of continuous improvement and excellence within the commercial organisation

Requirements

• Significant experience from a similar function (consulting, strategy, operations, or commercial excellence)
• Analytical and problem solving skills - the ability to breakdown complex problems into pieces, analyse data, and derive logical conclusions
• A hypothesis driven approach to problem solving, leveraging data, analytics and experimentation to make decisions
• A strategic mindset, bringing new perspectives and with the ability and desire  to propose new ways of doing things
• Commercial acumen with an understanding of how to drive P&L performance
• Clear and concise top-down communication skills (written and verbal), and fluid in English. The ability to develop and communicate a clear vision and strategy for commercial excellence.
• Attention to detail and high quality output
• Experience managing and communicating to senior stakeholders in small and larger settings, and building relationships across functions
• A proven track record of defining and delivering on large scale projects and change management
• Customer-centric: A commitment to understanding and enhancing the customer experience
• Leadership experience in managing a team of driven individuals to thrive and have impact
• Occasional travel required to engage with local Operations
• The role can be based in Copenhagen or London

Our values

• We win together: Food waste is a big beast to fight. We can do it if we win together as Waste Warriors with no ego. We believe in a #oneteam.
• We raise the bar: We always push for more. We work smart, smash barriers and elevate one another.
• We keep it simple: Our ambitions are bold but our solutions are simple.
• We build a legacy: We’re proud of the change we’re driving. 
• We care: We always look out for each other. Caring is also about the way we do business. We do the right thing. 

What we have to offer 

• A rare opportunity to work in a social impact company (and certified B Corporation!) where you get to wake up every day knowing you’re achieving positive change.
• The experience of being part of an international company with 1100+ enthusiastic and highly talented teammates across 17 countries (and growing).
• Strong personal as well as professional development in an intense and high-growth scale-up environment.
• An open company culture where you have the independence and room to unleash your creativity.
• A strong team culture where successes are celebrated together.

How to apply

• Submit your CV in English.