Via uses technology to transform transportation worldwide – from individual commutes to reducing our collective environmental footprint.

What You'll Do:

Be the primary contact for city and agency leaders, owning the success of Via-powered transportation systems
Build long-term customer relationships as a trusted advisor – identify challenges, craft solutions, support partner goals
Drive strategic planning and execution to deliver measurable impact and efficient operations
Analyze complex service data and derive data-driven recommendations on mobility, equity and sustainability
Lead contract renewals, spot expansion opportunities, and negotiate multi-year agreements to grow revenue

Who You Are:

7+ years of relevant client-facing experience (consulting, SaaS customer success, high-growth start-ups)
Thrive in fast-moving, high-responsibility environments and embrace change
Ambition to take on formal and informal leadership roles and grow quickly
Entrepreneurial relationship-builder who stays calm in complex, politically sensitive situations
Data-savvy – able to extract actionable insights from large data sets
Reliable, motivated self-starter with a growth mindset and strong team spirit

Compensation & Benefits:

Senior Partner Success Manager