Team Lead Customer Service & Install Support (f/m/d)

Your Responsibilities

• Lead and develop the Customer Field & Operations Team, driving performance and outstanding customer experience via phone, e-mail and all customer touchpoints.
• Contribute to forecasting, shift-plan optimisation and training schedules.
• Work closely with Tech, Supply Chain and Business Operations to ensure a smooth customer journey.
• Leverage Salesforce to continuously improve service quality, transparency and processes.
• Prioritise and coordinate short- and mid-term tasks.
• Oversee handling of subsidy, installation, scheduling and service requests together with your teams.

Your Profile

• Proven leadership of ≥10 staff, preferably in fast-paced environments (hospitality, logistics, scale-up).
• Stress-resilient leadership with calm decision-making under pressure.
• High emotional intelligence and excellent communication & organisational skills.
• Customer-focused mindset and empathy in direct customer contact.
• Structured, solution-oriented working style with high quality standards.
• Technical interest or understanding of heat pumps and installation processes.
• Confident use of digital tools and CRM systems (e.g. Salesforce).

Your Benefits

• Share options, public transport allowance, meal allowance, subsidised bike lease, company pension
• Child-care subsidy and consultancy, 3-month parental-leave top-up
• Wellpass fitness contribution, mental-well-being programme (Open Up)
• Training opportunities, free language courses (Busuu), birthday voucher

Ready to revolutionise the energy market with us? Apply now – diversity is welcome.