Strategy & Operations Principal, Partner Operations

Via is using technology to transform transportation around the world. From changing a single person's daily commute to reducing humanity’s collective environmental footprint, we aim high. As Strategy & Operations Principal, you will own Via’s flagship inter-modal transit service while scaling within a fast-growing tech company. This is not a playbook role; you will build the plane while flying it at the intersection of strategy, operations, and partner management.

Responsibilities:

• Own end-to-end operating strategy and execution for Via’s service on behalf of our partner.
• Design, refine and scale operating plans, staffing models and scheduling strategies for a 24/7 service.
• Lead cross-functional initiatives that improve efficiency, reliability and customer experience.
• Act as the public face of operations, cultivating trusted relationships with drivers, riders, community stakeholders and local partners.
• Define KPIs, analyse performance trends and convert insights into weekly/monthly actions for continuous improvement.
• Prepare and deliver high-level reports on performance, risks and opportunities to internal and external stakeholders.
• Ensure full compliance with federal, state, local and company policies, procedures and regulations.

Requirements:

• 6-10 years leading complex operations; Bachelor’s degree required.
• Independent self-starter who thrives in fast-paced, high-ownership environments.
• Savvy communicator able to calibrate tone for any audience.
• Proven people leader with a track record of building high-performing teams.
• Data-driven strategist who uses analytics to shape—not just report—outcomes.
• Flexible problem solver who challenges the status quo and delivers creative solutions under pressure.

Compensation & Benefits:

• Salary: USD 130,000 – 165,000 per year (final offer based on experience, skills and market; equity or variable pay may apply).
• Comprehensive benefits including free medical plans and 401K matching.

Via is an equal opportunity employer. There has never been a more exciting time to lead public mobility innovation—ready to join the ride?