Lead and develop the Customer Field & Operations Team, driving performance and outstanding customer experience via phone, e-mail and all customer touchpoints.
Contribute to forecasting, shift-plan optimisation and training schedules.
Work closely with Tech, Supply Chain and Business Operations to ensure a smooth customer journey.
Leverage Salesforce to continuously improve service quality, transparency and processes.
Prioritise and coordinate short- and mid-term tasks.
Oversee handling of subsidy, installation, scheduling and service requests together with your teams.

Proven leadership of ≥10 staff, preferably in fast-paced environments (hospitality, logistics, scale-up).
Stress-resilient leadership with calm decision-making under pressure.
High emotional intelligence and excellent communication & organisational skills.
Customer-focused mindset and empathy in direct customer contact.
Structured, solution-oriented working style with high quality standards.
Technical interest or understanding of heat pumps and installation processes.
Confident use of digital tools and CRM systems (e.g. Salesforce).

Share options, public transport allowance, meal allowance, subsidised bike lease, company pension
Child-care subsidy and consultancy, 3-month parental-leave top-up
Wellpass fitness contribution, mental-well-being programme (Open Up)
Training opportunities, free language courses (Busuu), birthday voucher

Ready to revolutionise the energy market with us? Apply now – diversity is welcome.

Team Lead Customer Service & Install Support (f/m/d)